Refund Policy

1. General Principles and Scope

At Alif Host, we strive to provide dependable web hosting, server virtualization, and domain registration infrastructure. This Refund and Cancellation Policy sets out the exact conditions under which cancellations and refunds are granted. By purchasing services from Alif Host, you acknowledge and agree to adhere strictly to the terms, deadlines, and product exclusions detailed in this policy. All refund inquiries must be submitted through your authenticated Client Area portal at https://my.alifhost.com.

2. Standard 15-Day Money-Back Guarantee for Eligible Services

Eligible web hosting plans are covered by a standard 15 calendar day money-back guarantee starting from the exact date and time of service activation or order fulfillment. If you determine that our platform does not meet your technical expectations, you may submit a refund request within this designated period. Eligible plans include standard higher-tier shared hosting packages (Shared Hosting Premium and Shared Hosting Business), multi-site WordPress plans (WP Business and WP Pro), all Cloud Hosting plans (including Cloud Starter), and Reseller Hosting packages.

3. Strict 15-Day Deadline Enforcement and No Support Past Day 15

The 15 calendar day refund window is strictly and unconditionally enforced across all eligible services. Under no circumstances will any extension beyond 15 calendar days be granted, and no extensions or exceptions past the 15-day mark are configured or supported. No refund requests, billing dispute exceptions, or cancellation support are configured or provided past the 15-day mark. Once the 15 calendar day period has elapsed from the exact date and time of initial service activation, refund eligibility permanently expires. Customer support representatives, billing agents, and engineering personnel have no administrative authorization or technical configuration to process, approve, or issue refunds or cancellations after the 15-day threshold has passed. We encourage all customers to evaluate their hosting environment thoroughly during this 15-day window.

4. Permanently Non-Refundable Products and Services

The following products, service tiers, and infrastructure deployments are strictly and permanently non-refundable from the moment payment is completed and service activation occurs, regardless of how recently they were purchased:

• Virtual Private Servers (VPS Hosting, all tiers and resource allocations)
• Windows Remote Desktop Servers (RDP Hosting, all tiers and configurations)
• Shared Hosting Starter plan
• WordPress Hosting Starter plan
• Node.js Hosting Starter plan

5. Universal Application of Starter Plan Restrictions

The non-refundable restriction on Starter plans (Shared Hosting Starter, WordPress Hosting Starter, and Node.js Hosting Starter) applies universally to every customer type without exception. This restriction applies equally to individual retail users, personal websites, small businesses, commercial enterprises, digital agencies, developers, and reseller organizations. Alif Host does not grant special exceptions, waivers, or trial refunds for Starter plans to digital agencies or any other customer category. Conversely, larger agency and multi-site hosting plans (such as WordPress Agency or Reseller plans) remain eligible under the standard 15-day refund guarantee; only the specific Starter plans designated above are permanently non-refundable.

6. Domain Name Registrations, Renewals, and Registry Regulations

Domain registrations, domain renewals, and registrar transfer transactions are generally non-refundable once processed through the applicable domain registry or registrar. Domain registries register namespace ownership immediately upon transaction clearance, creating irreversible registry allocations. If a customer accidentally registers a domain name with a spelling mistake, typographical error, or selects the wrong top-level domain extension, that circumstance alone does not create an entitlement to a refund or cancellation. However, customers may contact our support team. If the applicable domain registrar, registry operator, ICANN requirements, or relevant namespace regulations permit cancellation and refund for that specific top-level domain and the transaction has not become irreversible, Alif Host may review the request. Alif Host never promises or guarantees a domain refund where the applicable registry or registrar regulations do not permit it.

7. Expired Services, Backup Recovery, and Reinstatement Charges

Hosting services that are not renewed prior to expiration enter automated suspension and eventual decommission. Where a customer allows an account to expire without renewal, a recovery period of up to two months may be available, subject strictly to actual backup availability in server storage. If a customer returns after expiration and requests backup data recovery or service reinstatement, the customer must first pay all accumulated outstanding charges for the previous two months plus the current month and applicable service reinstatement charges before data can be restored or released. Data recovery is never guaranteed. Routine backup archives are maintained on temporary retention schedules and may be permanently purged following service termination. If the required backup or account data has already been permanently deleted from server storage, Alif Host cannot guarantee or provide data recovery.

8. Incurred Third-Party, Administrative, and Add-on Fees

Certain fees represent incurred third-party costs or consumed administrative resources and are strictly non-refundable once provisioned or consumed:

• Domain registry fees, redemption recovery fees, and domain privacy protections.
• Dedicated IP address allocations and custom SSL certificates.
• Third-party software licenses (including cPanel, LiteSpeed, CloudLinux, or WHMCS licenses).
• Professional technical service charges, website migration fees, and custom server setup charges.
• Payment processing fees and financial transaction charges incurred through payment gateways or banking rails.

9. Disqualification for Policy Violations, Fraud, and Abuse

Refund eligibility is completely forfeited if an account or service is suspended, throttled, or terminated due to violations of our Terms of Service or Acceptable Use Policy. Prohibited conduct resulting in immediate forfeiture of refunds includes, but is not limited to: outbound denial-of-service (DDoS) participation, sending unsolicited bulk email (spam), phishing websites, hosting malware or exploit tools, fraudulent payment submissions, and initiating unauthorized payment chargebacks.

10. Refund Request and Verification Procedure

All cancellation and refund inquiries must be submitted directly through your authenticated customer account inside the Client Area at https://my.alifhost.com: • Log in to your Client Area portal using your verified account credentials. • Open a support ticket directed to the Billing Department. • Specify the exact service, invoice reference number, and reason for cancellation. Refund requests submitted through unauthenticated third-party channels, unverified public email addresses, or unauthenticated chat messages cannot be processed. This verification ensures that only the authorized account owner can cancel services and request financial transactions.

11. Approved Refund Settlement and Provider Timeframes

Once a refund request is reviewed, validated, and approved by the Alif Host billing department, funds will be returned using the original payment channel or applied to your Client Area account balance, as mutually agreed. Approved refunds are processed within the applicable payment provider or banking timeframe. For supported payment channels (including local Pakistani bank transfers via IBFT, JazzCash, Easypaisa, SadaPay, or cryptocurrency), settlement timing is subject to the clearing schedules and operational processing cycles of the respective payment providers or banking institutions. Alif Host does not control external banking clearance durations.

12. Verified Billing Support Contacts

For inquiries regarding this Refund Policy or to review the status of a billing request, please reach out to our billing team through our verified channels: • Service Name: Alif Host • Billing Support Email: info@alifhost.com • Customer Support Phone: +92 313 2946143 • Official WhatsApp Support: https://wa.me/923132946143?text=Hello%20Alif%20Host,%20I%20have%20an%20inquiry%20about%20hosting%20services • Client Area Portal: https://my.alifhost.com • Physical Address: PECHS Extension Block 6, P.E.C.H.S Block 6, Karachi, 75400, Pakistan • Support Hours: Sales and general support 24/7; technical support team daily 11:00 AM to 8:00 PM Pakistan Standard Time